Refund policy

Returns and Refunds

Returns

Due to the nature of bulk landscaping materials, including mulch, soil, and stone, all sales of bulk materials are final once the product has been picked up or delivered.

We do not accept returns or exchanges of bulk materials due to overordering, changes of mind, or unused material.

Damages and Order Issues

Please inspect your order upon receipt. If you receive an incorrect product, defective material, or experience another issue with your order, contact us immediately at info@greencycle.com.

We will review the issue and work with you toward an appropriate resolution, which may include replacement material or a full or partial refund.

Refunds

We will notify you once we have reviewed your request and determined whether a refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact info@greencycle.com.